{"id":32,"date":"2021-12-23T15:00:46","date_gmt":"2021-12-23T14:00:46","guid":{"rendered":"http:\/\/lesours-france.com\/2022\/?page_id=32"},"modified":"2026-01-20T11:44:38","modified_gmt":"2026-01-20T10:44:38","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/lesours-france.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente et d’utilisation"},"content":{"rendered":"
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As part of the use of the https:\/\/lesours-france.com site, you agree to be legally bound by all the provisions appearing in this User Agreement.<\/p>\n

<\/p>\n

As part of the use of the https:\/\/lesours-france.com site, you agree to be legally bound by all the provisions appearing in this User Agreement.\n\nPlease read its provisions carefully. By using this site, you represent that you are 18 years of age or older, or at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing this site. In addition, when you use any current or future version of this site, you are subject to the terms and conditions of this Agreement. We may change the terms and conditions of this Agreement from time to time. Your use of the site after any modification constitutes your agreement to the provisions of the modified Agreement.<\/p>\n

<\/p>\n

Article 1 \u2013 Scope<\/h2>\n

<\/p>\n

These general conditions of sale are exclusively applicable to items offered for sale by the company L'Arche de l'Ours concluded remotely through the Company's Website identified by the domain names:<\/p>\n

<\/p>\n

https:\/\/lesours-france.com<\/a> (hereinafter referred to as the Site):<\/p>\n

<\/p>\n

\u2013 by order taking by non-trading natural person customers having consumer status and having their usual residence in the country in which they are viewing this site,<\/p>\n

<\/p>\n

\u2013 for delivery to said customers for their own account or to any third party of their choice also having their habitual residence in the same territories and in the capacity of consumer.<\/p>\n

<\/p>\n

Any sale of branded items sold through the Site is subject to these general conditions of sale, which the customer expressly accepts. These are subject to modifications and updates, the conditions applicable to the order of an article by a customer are those in force on the day of the order.<\/p>\n

<\/p>\n

Article 2 \u2013 Identification of the Company<\/h2>\n

<\/p>\n

LES OURS, 13Bis rue Calqui\u00e8res basses, 34120 Pezenas
Tel. +33 (0)4.67.31.73.88
Mail les.ours@outlook.fr
Montpellier 579 379 618<\/p>\n

<\/p>\n

Article 3 \u2013 Information relating to the articles and limitation of liability<\/h2>\n

<\/p>\n

The information on the site is as accurate as possible. The Company cannot be held responsible for non-substantial errors that could affect the characteristics of the articles. However, the photographs and other reproductions of the articles are only indicative and have no contractual value.<\/p>\n

<\/p>\n

Colors
<\/strong>La soci\u00e9t\u00e9 LES OURS, en charge de l’administration des contenus, fait de son mieux pour afficher aussi pr\u00e9cis\u00e9ment que possible les couleurs des produits figurant sur le site. Les couleurs que vous voyez d\u00e9pendent de l’\u00e9cran de votre ordinateur, toutefois, il n’y a aucune garantie que l’affichage des couleurs de votre \u00e9cran soit pr\u00e9cis.<\/p>\n

<\/p>\n

The company LES OURS has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means; its responsibility cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service or failure of the customer's connection to the Site, an external intrusion or the presence of computer viruses, or any fact qualified of force majeure in accordance with the law and case law. LES OURS reserves the right to modify these Terms of Use, without prior notification.<\/p>\n

<\/p>\n

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale or call into question the validity of the other provisions which will continue to apply.<\/p>\n

<\/p>\n

Article 4 \u2013 Conditions for ordering items<\/h2>\n

<\/p>\n

4-1 To place an order on the site, the customer must be of legal age, have legal capacity and hold a bank card (Visa \u2013 MasterCard \u2013 Carte Bleue) to the exclusion of any other means of payment. Orders will be accepted within the limits of available stocks. To this end, the customer is informed at the time of order taking on the information page of the Site describing each of the articles of the availability of the said article. If the items ordered are no longer available, the Company will inform the customer by e-mail as soon as possible and will reimburse the price invoiced by bank transfer or will propose the modification of the order of the items concerned.<\/p>\n

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4-2 La Soci\u00e9t\u00e9 sera en droit de refuser toute commande effectu\u00e9e par un client avec lequel existerait un litige relatif au paiement d’une commande ant\u00e9rieure. Si la Soci\u00e9t\u00e9 constate que la commande ne satisfait pas aux pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente elle en informera dans un d\u00e9lai maximum de six (6) jours le client par t\u00e9l\u00e9phone ou par voie de courrier \u00e9lectronique. A d\u00e9faut pour le client de proc\u00e9der aupr\u00e8s de la Soci\u00e9t\u00e9 \u00e0 la correction des \u00e9l\u00e9ments erron\u00e9s ou contraires aux pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente, la Soci\u00e9t\u00e9 se r\u00e9serve le droit d’annuler purement et simplement la commande.<\/p>\n

<\/p>\n

Article 5 \u2013 Confidentiality of personal data<\/h2>\n

<\/p>\n

It is recalled that when ordering, the Company collects personal data. These data are necessary for the processing of the order and may be communicated in whole or in part to the contractual partners of the Company intervening strictly within the framework of the execution of the order. The customer is informed that this same personal data is also collected by the organization in charge of analyzing orders and combating credit card fraud.<\/p>\n

<\/p>\n

The information and data concerning our customers are necessary for the management of orders and commercial relations. In accordance with the Data Protection Act of January 6, 1978 amended by the Act of August 6, 2004 (French Code), all customers have, in particular, a right of access, opposition and rectification of personal data concerning them.<\/p>\n

<\/p>\n

All he has to do is send us an e-mail indicating the surnames, first names, e-mails and addresses to: les.ours@outlook.fr<\/p>\n

<\/p>\n

Article 6 \u2013 Order by Internet on the Site<\/h2>\n

<\/p>\n

Order taking on the Site is subject to strict compliance with the procedures embodied in a succession of different screens indicating the steps that the customer must follow to validate his order.<\/p>\n

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Article 7 \u2013 Proof of order<\/h2>\n

<\/p>\n

The e-mails will prevail between the parties as well as the automatic registration systems used on the Site, in particular as to the nature and date of the order.<\/p>\n

<\/p>\n

Article 8 \u2013 Item's Price<\/h2>\n

<\/p>\n

Unless otherwise stated, the prices displayed on the site are in Euros and include all taxes (TTC), excluding shipping costs.<\/p>\n

<\/p>\n

In accordance with applicable rules and regulations, any purchase made through the website is subject to Value Added Tax (VAT).<\/p>\n

<\/p>\n

As such and in accordance with Chapter I of Title V of Directive 2006\/112\/EC of 28 November 2006 on the common system of VAT, the place of delivery is assumed to be that of the Member State at the address where the articles must be delivered and the applicable VAT will be that in force in each Member State where the articles must be delivered in accordance with the purchase orders.<\/p>\n

<\/p>\n

The prices invoiced are those in effect on the date of the order. The amount of the transport costs relating to the delivery of the articles will be automatically displayed on the site at the time of validation by the customer and will be communicated again to the customer when confirming his order by e-mail.<\/p>\n

<\/p>\n

Article 9 \u2013 Intellectual Property Rights<\/h2>\n

<\/p>\n

The Site remains the exclusive property of L\u2019ARCHE DE L\u2019OURS, which has created and put online the web pages, images and basic data composing it. Any partial or total reproduction or representation for other purposes on any medium is prohibited, except with the express and prior authorization of the company L'ARCHE DE L'OURS in its capacity as author modify, integrate the technical elements of the Services in a derivative work or use any other method to attempt to access the source code or protocols. Failure to comply with this prohibition constitutes an infringement that may engage the civil and\/or criminal liability of the infringer against whom the company L\u2019ARCHE DE L\u2019OURS reserves the right to claim compensation for its entire prejudice.<\/p>\n

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Article 10 \u2013 Disputes \u2013 Applicable law and jurisdiction<\/h2>\n

<\/p>\n

These general conditions of sale are subject to French law. Any dispute arising from the interpretation of these provisions will be submitted to the courts.<\/p>\n

<\/p>\n

Article 11 – Retour et remboursement<\/strong><\/h1>\n


<\/strong>Le client dispose d’un d\u00e9lai de quatorze jours francs \u00e0 compter de la r\u00e9ception de la commande pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs. Celui-ci s\u2019exercera par le retour \u00e0 ses frais des produits accompagn\u00e9s du num\u00e9ro de commande \u00e0 condition que les produits soient\u00a0retourn\u00e9s dans leurs emballages d’origines (si il y en avait un), en parfait \u00e9tat de revente, ne pr\u00e9sentant aucune trace d’utilisation, ni de lavages et les \u00e9tiquettes doivent rest\u00e9es attach\u00e9es aux produits. Le retour doit se faire \u00e0 l’adresse suivante :\u00a0<\/p>\n

LES OURS, 13Bis rue Calqui\u00e8res basses, 34120 Pezenas<\/p>\n

<\/p>\n

Le droit de r\u00e9tractation peut \u00eatre exerc\u00e9 en ligne, \u00e0 l’aide du formulaire de contact disponible sur le site internet, auquel cas un accus\u00e9 de r\u00e9ception sur un support durable sera imm\u00e9diatement communiqu\u00e9 au Client par le vendeur, ou de toute autre d\u00e9claration, d\u00e9nu\u00e9e d’ambigu\u00eft\u00e9, exprimant la volont\u00e9 de se r\u00e9tracter.
Lorsque le d\u00e9lai de quatorze jours expire un samedi, un dimanche ou un jour f\u00e9ri\u00e9 ou ch\u00f4m\u00e9, il est prorog\u00e9 jusqu’au premier jour ouvrable suivant.<\/p>\n

Une fois le retour annonc\u00e9, le client dispose d’un d\u00e9lai de quatorze jours francs pour envoyer son colis retour et nous transmettre le num\u00e9ro de suivi. Pass\u00e9 ce d\u00e9lai de quatorze jours, le retour sera refus\u00e9.<\/p>\n

<\/p>\n

Attention: the return shipping costs are the responsibility of the customer.
<\/em>En cas de non r\u00e9clamation du colis ou d\u2019adresse incorrecte, les frais de livraison et de retour restent \u00e0 la charge du client.<\/em><\/strong><\/p>\n

Les produits retourn\u00e9s incomplets, d\u00e9grad\u00e9s ou salis par l\u2019acheteur ne seront pas repris.
Les remboursements des produits seront effectu\u00e9s dans un d\u00e9lai maximum de 30 jours apr\u00e8s la r\u00e9ception desdits produits \u00e0 l’adresse fournie.\u00a0Le remboursement s\u2019effectuera suivant la m\u00eame mode de r\u00e8glement choisi par le client au moment de sa commande.<\/p>\n

<\/p>\n

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Dans le cadre de l’utilisation du site https:\/\/lesours-france.com, vous acceptez d’\u00eatre li\u00e9 juridiquement par toutes les dispositions figurant dans ce Contrat d’utilisation. Veuillez lire attentivement ses dispositions. Dans le cadre de l’utilisation de ce site, vous d\u00e9clarez que vous avez 18 ans ou plus, ou que vous avez au moins l’\u00e2ge l\u00e9gal minimum pour passer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"centered-minimal","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"off","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-vertical","has-no-thumbnails","has-product-nav"],"yoast_head":"\nConditions g\u00e9n\u00e9rales de vente et d'utilisation – Les Ours<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lesours-france.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales de vente et d'utilisation – Les Ours\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre de l’utilisation du site https:\/\/lesours-france.com, vous acceptez d’\u00eatre li\u00e9 juridiquement par toutes les dispositions figurant dans ce Contrat d’utilisation. 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