As part of the use of the https://lesours-france.com site, you agree to be legally bound by all the provisions appearing in this User Agreement.
As part of the use of the https://lesours-france.com site, you agree to be legally bound by all the provisions appearing in this User Agreement. Please read its provisions carefully. By using this site, you represent that you are 18 years of age or older, or at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing this site. In addition, when you use any current or future version of this site, you are subject to the terms and conditions of this Agreement. We may change the terms and conditions of this Agreement from time to time. Your use of the site after any modification constitutes your agreement to the provisions of the modified Agreement.
Article 1 – Scope
These general conditions of sale are exclusively applicable to items offered for sale by the company L'Arche de l'Ours concluded remotely through the Company's Website identified by the domain names:
https://lesours-france.com (hereinafter referred to as the Site):
– by order taking by non-trading natural person customers having consumer status and having their usual residence in the country in which they are viewing this site,
– for delivery to said customers for their own account or to any third party of their choice also having their habitual residence in the same territories and in the capacity of consumer.
Any sale of branded items sold through the Site is subject to these general conditions of sale, which the customer expressly accepts. These are subject to modifications and updates, the conditions applicable to the order of an article by a customer are those in force on the day of the order.
Article 2 – Identification of the Company
LES OURS, 13Bis rue Calquières basses, 34120 Pezenas
Tel. +33 (0)4.67.31.73.88
Mail les.ours@outlook.fr
Montpellier 579 379 618
Article 3 – Information relating to the articles and limitation of liability
The information on the site is as accurate as possible. The Company cannot be held responsible for non-substantial errors that could affect the characteristics of the articles. However, the photographs and other reproductions of the articles are only indicative and have no contractual value.
Colors
La société LES OURS, en charge de l’administration des contenus, fait de son mieux pour afficher aussi précisément que possible les couleurs des produits figurant sur le site. Les couleurs que vous voyez dépendent de l’écran de votre ordinateur, toutefois, il n’y a aucune garantie que l’affichage des couleurs de votre écran soit précis.
The company LES OURS has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means; its responsibility cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service or failure of the customer's connection to the Site, an external intrusion or the presence of computer viruses, or any fact qualified of force majeure in accordance with the law and case law. LES OURS reserves the right to modify these Terms of Use, without prior notification.
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale or call into question the validity of the other provisions which will continue to apply.
Article 4 – Conditions for ordering items
4-1 To place an order on the site, the customer must be of legal age, have legal capacity and hold a bank card (Visa – MasterCard – Carte Bleue) to the exclusion of any other means of payment. Orders will be accepted within the limits of available stocks. To this end, the customer is informed at the time of order taking on the information page of the Site describing each of the articles of the availability of the said article. If the items ordered are no longer available, the Company will inform the customer by e-mail as soon as possible and will reimburse the price invoiced by bank transfer or will propose the modification of the order of the items concerned.
4-2 La Société sera en droit de refuser toute commande effectuée par un client avec lequel existerait un litige relatif au paiement d’une commande antérieure. Si la Société constate que la commande ne satisfait pas aux présentes conditions générales de vente elle en informera dans un délai maximum de six (6) jours le client par téléphone ou par voie de courrier électronique. A défaut pour le client de procéder auprès de la Société à la correction des éléments erronés ou contraires aux présentes conditions générales de vente, la Société se réserve le droit d’annuler purement et simplement la commande.
Article 5 – Confidentiality of personal data
It is recalled that when ordering, the Company collects personal data. These data are necessary for the processing of the order and may be communicated in whole or in part to the contractual partners of the Company intervening strictly within the framework of the execution of the order. The customer is informed that this same personal data is also collected by the organization in charge of analyzing orders and combating credit card fraud.
The information and data concerning our customers are necessary for the management of orders and commercial relations. In accordance with the Data Protection Act of January 6, 1978 amended by the Act of August 6, 2004 (French Code), all customers have, in particular, a right of access, opposition and rectification of personal data concerning them.
All he has to do is send us an e-mail indicating the surnames, first names, e-mails and addresses to: les.ours@outlook.fr
Article 6 – Order by Internet on the Site
Order taking on the Site is subject to strict compliance with the procedures embodied in a succession of different screens indicating the steps that the customer must follow to validate his order.
Article 7 – Proof of order
The e-mails will prevail between the parties as well as the automatic registration systems used on the Site, in particular as to the nature and date of the order.
Article 8 – Item's Price
Unless otherwise stated, the prices displayed on the site are in Euros and include all taxes (TTC), excluding shipping costs.
In accordance with applicable rules and regulations, any purchase made through the website is subject to Value Added Tax (VAT).
As such and in accordance with Chapter I of Title V of Directive 2006/112/EC of 28 November 2006 on the common system of VAT, the place of delivery is assumed to be that of the Member State at the address where the articles must be delivered and the applicable VAT will be that in force in each Member State where the articles must be delivered in accordance with the purchase orders.
The prices invoiced are those in effect on the date of the order. The amount of the transport costs relating to the delivery of the articles will be automatically displayed on the site at the time of validation by the customer and will be communicated again to the customer when confirming his order by e-mail.
Article 9 – Intellectual Property Rights
The Site remains the exclusive property of L’ARCHE DE L’OURS, which has created and put online the web pages, images and basic data composing it. Any partial or total reproduction or representation for other purposes on any medium is prohibited, except with the express and prior authorization of the company L'ARCHE DE L'OURS in its capacity as author modify, integrate the technical elements of the Services in a derivative work or use any other method to attempt to access the source code or protocols. Failure to comply with this prohibition constitutes an infringement that may engage the civil and/or criminal liability of the infringer against whom the company L’ARCHE DE L’OURS reserves the right to claim compensation for its entire prejudice.
Article 10 – Disputes – Applicable law and jurisdiction
These general conditions of sale are subject to French law. Any dispute arising from the interpretation of these provisions will be submitted to the courts.
Article 11 – Retour et remboursement
Le client dispose d’un délai de quatorze jours francs à compter de la réception de la commande pour exercer son droit de rétractation, sans avoir à justifier de motifs. Celui-ci s’exercera par le retour à ses frais des produits accompagnés du numéro de commande à condition que les produits soient retournés dans leurs emballages d’origines (si il y en avait un), en parfait état de revente, ne présentant aucune trace d’utilisation, ni de lavages et les étiquettes doivent restées attachées aux produits. Le retour doit se faire à l’adresse suivante :
LES OURS, 13Bis rue Calquières basses, 34120 Pezenas
Le droit de rétractation peut être exercé en ligne, à l’aide du formulaire de contact disponible sur le site internet, auquel cas un accusé de réception sur un support durable sera immédiatement communiqué au Client par le vendeur, ou de toute autre déclaration, dénuée d’ambiguïté, exprimant la volonté de se rétracter.
Lorsque le délai de quatorze jours expire un samedi, un dimanche ou un jour férié ou chômé, il est prorogé jusqu’au premier jour ouvrable suivant.
Une fois le retour annoncé, le client dispose d’un délai de quatorze jours francs pour envoyer son colis retour et nous transmettre le numéro de suivi. Passé ce délai de quatorze jours, le retour sera refusé.
Attention: the return shipping costs are the responsibility of the customer.
Les produits retournés incomplets, dégradés ou salis par l’acheteur ne seront pas repris.
Les remboursements des produits seront effectués dans un délai maximum de 30 jours après la réception desdits produits à l’adresse fournie. Le remboursement s’effectuera suivant la même mode de règlement choisi par le client au moment de sa commande.
Attention : les commandes payées avec Paypal,Stripe , Klarna et Google Pay ne sont pas remboursées. Le remboursement se fera dans ces cas sous la forme d’un avoir.