DELIVERY

Items can only be delivered after receipt of payment, to the address specified by the customer. Packages are shipped to the delivery address specified by the customer when ordering.

Delivery method

Shipments to FRANCE, EUROPE and INTERNATIONAL are processed by La Poste via its Colissimo (International) service.

Delivery delay

  • Mainland France / EU: From 2 to 5 working days
  • International: 3 to 8 working days

Terms of delivery

In case of absence, the post office leaves a calling card, telling you the conditions for picking up your package (location and timeframe). The time limits for proceedings are generally 10 to 15 days.

In the event that the postman has not succeeded in delivering your package (no contact despite a calling card, wrong address) your package will be returned to us. We will contact you by email to inform you of the reason for this non-delivery.

Depending on the case, we will confirm the delivery address with you and also agree on a new delivery date.

Any unsuccessful delivery passage (wrong address, forgetting of the door code, stair number, wrong name on the intercom, etc.) will result in additional processing time of the order, re-shipment, as well as an additional cost, at your expense.

Nous vous demandons de ne pas réceptionner un colis endommagé (enveloppes ou carton portant des traces visibles d’ouverture et/ou de détérioration) : il faut impérativement le refuser. En effet, les colis quittant nos locaux sont impeccables et doivent vous être livrés dans cet état. Si un colis abîmé a été déposé dans votre boîte aux lettres ou que votre gardien l’a réceptionné, le colis est considéré comme “accepté en l’état”. Si aucune réserve n’a été émise, nous ne serons pas en mesure de prendre en compte les éventuelles disparitions, ni de répondre positivement à une demande d’indemnisation.

LES OURS declines all responsibility in the event of an excessively long delivery time due to postal services or means of transport, as well as in the event of loss of products ordered or of a strike. The risks associated with the transport of goods are borne by the customer, who must file a complaint with the postal services within 3 (three) working days of delivery. reasoned with the postal services within 3 (three) working days of delivery.

Despite all the care taken by LES OURS in preparing the packages, a product may be missing. Likewise, after transporting the package, one of the products may prove to be defective. This is why, upon receipt of his order, the customer will ensure the conformity of the products received. Any anomaly concerning the delivery (missing or defective product, damaged package) must imperatively be notified, on the day of receipt or at the latest on the first working day following receipt, to LES OURS customer service, by registered mail.

Any complaint made after this deadline will be rejected. LES OURS will be released from any liability.

LES OURS reserves the right to ask the customer to return the defective product. If the above conditions are met.

LES OURS will then issue a credit, or a refund of the defective Product (s), or the reshipment of the missing product (subject to the validity of the Buyer's request).

Shipping cost

Country of
delivery
Less than
50€ of purchase
From
50€ of purchase
From
300 €
of purchase
From
450 €
of purchase
Shipping time
(working days)
MAINLAND FRANCE (Colissimo)6,50€FREE

FREE

FREE1 à 5 jours ouvrés
EUROPEAN UNION (International Colissimo)15€15€FREEFREE3 to 10 working days
SWITZERLAND
(International Colissimo)
15€15€FREEFREE3 to 10 working days
UNITED-KINGDOM
(International Colissimo)
15€15€FREEFREE3 to 10 working days
INTERNATIONAL (Other countries)
(International Colissimo)
35€35€35€FREE5 to 20 working days

For shipments abroad we are in no way responsible for any customs taxes that may be applied in certain countries.

The photographs published on the site are as close to reality as possible. However, depending on the type of screen there may be variations in color and rendering, Photos are those provided by the supplier with the prototypes, there may be differences in details and finishes.

Les Ours cannot be held responsible if, upon delivery, the colors or finishes are not exactly similar to those on the site.

RETURNS AND REFUNDS

In accordance with the consumer code article L121-20 (France), you have 14 days after receipt of your order to return your parts to us for exchange, refund or credit, if they do not suit you.

The products must be returned in their original packaging in perfect condition for resale (undamaged, unworn, not washed or soiled or with traces of perfume or deodorant) accompanied by their label and any accessory. with traces of perfume or deodorant) accompanied by their label and any accessory.

Returns must be sent by registered Colissimo with insurance.

How to request a return?

Do you want to return a product?

Please contact us by email at: les.ours@outlook.fr en nous joignant le bon de retour to download below, completed.

After approval from us, send your returns to the following address by Colissimo (international):

LES OURS, 13 bis rue Calquières Basses – 34120 Pezenas – France (the return slip must be attached to the returned package.)

Return costs are the responsibility of the BUYER (except error on our part or defective product)

Reimbursement of the invoiced price of returned items will be made to the method of payment used when confirming the order within 15 days of receipt of the return.

Any item that cannot be returned for consumption, as received, cannot be reimbursed.

In the event of a complaint, you can contact us:

  • By letter : LES OURS, 13 bis rue Calquières Basses – 34120 Pezenas – France
  • By e-mail: : les.ours@outlook.fr

Returns of sale items

Sale items must be returned within 3 days after receipt of your package, within the same conditions as open items.

Returned sale items are NON-REFUNDABLE, however the buyer will benefit from a credit note valid for 6 months.

PAYMENT

You have the possibility to pay for your order:

  • By credit card (Visa, Mastercard, Maestro and American Express)
  • With Paypal
  • By e-gift card and gift card
  • Credit note

To modify this information, go to your “My account / My payment information” area.

Our site does not allow payments in several installments.

Secure payment

Your banking information is never in our possession. Transactions are fully processed by the module of secure payment from our partner. Your payment is totally secure

Pay my order with a credit note

To benefit from your credit note, all you have to do is enter the code in the "Credit note" box in your basket. You will also find under this insert, a drop-down menu with all of your available assets.

Refused payment

If your payment was unsuccessful, please feel free to re-order with another payment method.

If, despite this, you are unable to pay for your order, do not hesitate to contact our Customer Service at les.ours@outlook.fr. Our team will be happy to help you.

My bills

Your invoices are available in your “My account / My orders” area.

All you need to do is click on the order in question and download your invoice.

Tax refund

Our site does not allow you to benefit from the tax refund.