DELIVERY
Items can only be delivered after receipt of payment, to the address specified by the customer. Packages are shipped to the delivery address specified by the customer when ordering.
Delivery method
Shipments to FRANCE are processed via La Poste via its COLISSIMO service.
Les envois vers le ROYAUME-UNI et l’IRLANDE sont traités par CHRONOPOST.
Les envois vers l’UNION EUROPÉENNE et l’INTERNATIONAL sont traités par COLISSIMO.
Delivery delay
- France métropolitaine / Service Colissimo : de 2 à 5 jours ouvrables
- Union européenne / Service Colissimo : de 3 à 10 jours ouvrables
- Royaume-Uni et Irlande / Service Chronopost : de 3 à 10 jours ouvrables
- International / Service Colissimo : de 5 à 20 jours ouvrables
Terms of delivery
In case of absence, the delivery person leaves a delivery notice, indicating the conditions for collecting your package (place and time). The time limits for proceedings are generally 10 to 15 days. The time limits for proceedings are generally 10 to 15 days.
In the event that the delivery person has failed to deliver your package (no contact despite a delivery notice, incorrect address) your package will be returned to us. We will contact you by email to inform you of the reason for this non-delivery.
Depending on the case, we will confirm the delivery address with you and also agree on a new delivery date.
Any unsuccessful delivery passage (wrong address, forgetting of the door code, stair number, wrong name on the intercom, etc.) will result in additional processing time of the order, re-shipment, as well as an additional cost, at your expense.
We ask that you do not receive a damaged package (envelopes or cardboard with visible traces of opening and/or deterioration): it must be refused. Indeed, parcels leaving our premises are impeccable and must be delivered to you in this state. If a damaged package has been deposited in your mailbox or your caretaker has received it, the package is considered "accepted as is". If no reservation has been made, we will not be able to take into account any disappearances, nor to respond positively to a request for compensation.
LES OURS declines all responsibility in the event of an excessively long delivery time due to postal services or means of transport, as well as in the event of loss of products ordered or of a strike. The risks associated with the transport of goods are borne by the customer, who must file a complaint with the postal services within 3 (three) working days of delivery. reasoned with the postal services within 3 (three) working days of delivery.
Despite all the care taken by LES OURS in preparing the packages, a product may be missing. Likewise, after transporting the package, one of the products may prove to be defective. This is why, upon receipt of his order, the customer will ensure the conformity of the products received. Any anomaly concerning the delivery (missing or defective product, damaged package) must imperatively be notified, on the day of receipt or at the latest on the first working day following receipt, to LES OURS customer service, by registered mail.
Any complaint made after this deadline will be rejected. LES OURS will be released from any liability.
LES OURS reserves the right to ask the customer to return the defective product. If the above conditions are met.
LES OURS will then issue a credit, or a refund of the defective Product (s), or the reshipment of the missing product (subject to the validity of the Buyer's request).
Shipping cost
| Country of delivery | Less than 50€ of purchase | From 50€ of purchase | From 300 € of purchase | From 450 € of purchase | Shipping time (working days) |
|---|---|---|---|---|---|
| MAINLAND FRANCE (Colissimo) | 6,50€ | FREE | FREE | FREE | 2 à 3 jours ouvrables |
| UNION EUROPÉENNE (International Colissimo) | 15€ | 15€ | FREE | FREE | 3 à 10 jours ouvrables |
| SWITZERLAND (International Colissimo) | 15€ | 15€ | FREE | FREE | 3 à 10 jours ouvrables |
| Royaume-Uni et Irlande (Chronopost) | 30€ | 30€ | 30€ | 30€ | 3 à 10 jours ouvrables |
| INTERNATIONAL – Autres pays (International Colissimo) | 35€ | 35€ | 35€ | FREE | 5 à 20 jours ouvrables |
For shipments abroad we are in no way responsible for any customs taxes that may be applied in certain countries.
The photographs published on the site are as close to reality as possible. However, depending on the type of screen there may be variations in color and rendering, Photos are those provided by the supplier with the prototypes, there may be differences in details and finishes.
Les Ours cannot be held responsible if, upon delivery, the colors or finishes are not exactly similar to those on the site.
RETURNS AND REFUNDS
In accordance with the consumer code article L121-20 (France), you have 14 days after receipt of your order to return your parts to us for exchange, refund or credit, if they do not suit you.
The products must be returned in their original packaging in perfect condition for resale (undamaged, unworn, not washed or soiled or with traces of perfume or deodorant) accompanied by their label and any accessory. with traces of perfume or deodorant) accompanied by their label and any accessory.
Returns must be sent by registered Colissimo with insurance.
How to request a return?
Do you want to return a product?
Please contact us by email at: les.ours@outlook.fr by joining us the return slip to download below, completed.
After approval from us, send your returns to the following address by Colissimo (international):
LES OURS, 13 bis rue Calquières Basses – 34120 Pezenas – France (the return slip must be attached to the returned package.)
Return costs are the responsibility of the BUYER (except error on our part or defective product)
Reimbursement of the invoiced price of returned items will be made to the method of payment used when confirming the order within 15 days of receipt of the return.
Attention : les commandes payées avec Paypal , Stripe , Klarna et Googlepay ne sont pas remboursées. Le remboursement se fera dans ces cas sous la forme d’un avoir.
Any item that cannot be returned for consumption, as received, cannot be reimbursed.
In the event of a complaint, you can contact us:
- By letter : LES OURS, 13 bis rue Calquières Basses – 34120 Pezenas – France
- By e-mail: : les.ours@outlook.fr
Returns of sale items
Sale items must be returned within 3 days after receipt of your package, within the same conditions as open items.
Returned sale items are NON-REFUNDABLE, however the buyer will benefit from a credit note valid for 6 months.
PAYMENT
Vous avez la possibilité de régler votre commande en une ou plusieurs fois :
- By credit card (Visa, Mastercard, Maestro and American Express)
- Via Paypal et PayPal 4x ( règlement en 4 fois )
- Google pay
- Klarna ( mode de règlement en plusieurs fois)
- Par e-carte cadeau et carte cadeau
- Credit note
To modify this information, go to your “My account / My payment information” area.
Secure payment
Your banking information is never in our possession. Transactions are fully processed by the module of secure payment from our partner. Your payment is totally secure
Pay my order with a credit note
To benefit from your credit note, all you have to do is enter the code in the "Credit note" box in your basket. You will also find under this insert, a drop-down menu with all of your available assets.
Refused payment
If your payment was unsuccessful, please feel free to re-order with another payment method.
If, despite this, you are unable to pay for your order, do not hesitate to contact our Customer Service at les.ours@outlook.fr. Our team will be happy to help you.
My bills
Your invoices are available in your “My account / My orders” area.
All you need to do is click on the order in question and download your invoice.
Tax refund
Our site does not allow you to benefit from the tax refund.